Help

Support

We read everything and usually reply within two working days.

Email support@rusaapp.com. If you are reporting something broken, telling us your app version and what you were doing when it happened makes it far quicker to fix.

Deleting your account

You can delete your RUSA account and everything in it from inside the app:

• Open Profile
• Go to Settings
• Choose Delete account and confirm

This permanently removes your account, your plans, your logged workouts and any health data RUSA imported. It cannot be undone, and your level and rank cannot be restored afterwards.

If you cannot get into the app, email privacy@rusaapp.com from the address on the account and we will delete it for you.

Getting a copy of your data

Email privacy@rusaapp.com from your account address and we will send you everything we hold, in a machine-readable format, within one month.

Apple Health

RUSA only reads runs you explicitly select. To change or withdraw access, open the iOS Health app, go to Sharing → Apps, choose RUSA, and adjust the permissions. Turning access off stops RUSA reading anything further; runs you already imported stay in your training log until you delete them or your account.

Common questions

Do I have to run on specific days?

No. RUSA counts nights of recovery rather than calendar days, so workouts unlock once you have rested enough. Take a week off and your plan is exactly where you left it.

Does my level ever go down?

No. Level is permanent. Rank is the separate bar, and that one does drift down if you stop training for a while — it reflects recent consistency rather than everything you have ever done.

Do I need a watch?

No. Record your run however you normally do, then import it from Apple Health and log it against the workout.

I forgot my password.

Use Forgot password on the sign-in screen. We email a code to the address on the account. If that address no longer works, contact support — though note we cannot move an account to a new email without confirming you own the old one.

Something else

Feature requests, complaints and bug reports all go to the same place: support@rusaapp.com.